Physiotherapy for WCB claims

Available at Synapse by Park Integrative Health™.

Call the clinic at 780-570-8527 to book your WCB physiotherapy appointment.

Have you suffered a workplace injury?

We’re here to help.

Synapse by Park Integrative Health™ is an approved Workers’ Compensation Board (WCB) provider for physiotherapy.

 

What does that mean? If you’ve been injured at work or in workplace-related motor vehicle accidents, your treatment may be covered by WCB. Our team is here to help you recover safely, get back to work, and navigate the claims process with ease.

Learn how below.

Understanding WCB

What is WCB Coverage?

The Workers’ Compensation Board (WCB) provides coverage for workers who experience an injury or illness related to their job. This ensures you receive timely medical care, rehabilitation, and support without having to worry about the immediate financial burden.

You may qualify for WCB physiotherapy if you have:

  • A workplace accident or injury (lifting, falls, repetitive strain, etc.)

  • An injury that happened while driving for work (some motor vehicle accidents (MVAs) may qualify)

  • A gradual onset injury linked to your work duties

If you’re not sure whether your injury is covered, we can help you understand your options.

Why File a WCB Claim?

Filing a WCB claim ensures:

  • Coverage for physiotherapy treatments (no out-of-pocket expense for approved care)

  • Early access to rehabilitation so you can heal and safely return to work

  • Workplace protections during your recovery period

  • Collaborative care between your physiotherapist, employer, and WCB case manager

What to expect

The WCB process

We know paperwork and reporting can feel overwhelming. We’re here to ensure the process of receiving treatment for your WCB claim goes as smoothly as possible.

Here’s how the process works:

Step 1

Report to Your Employer

-Report your injury as soon as possible.

-Employers have 72 hours to notify WCB.

Step 2

WCB notification

-WCB creates a claim.

-You may or may not have your claim number when booking your first assessment with a Synapse physiotherapist.

Step 3

Physiotheray at our clinic

-Initial assessment + treatment:

-A physiotherapy assessment is completed.

-A report is submitted to WCB within 48 hours.

-Future appointments are booked (usually 2 per week for 4 weeks).

Treatment at Synapse by Park Integrative Health™ will involve two phases:

Phase 1 Treatment

  • 2 visits per week for 4 weeks.

  • Abbreviated progress report due at 2 weeks.

  • Comprehensive report at 4 weeks (with extension request if needed).

Phase 2 Treatment

  • Continued care (typically two visits per week), depending on extension approval.

  • Progress reports are submitted every 2–3 weeks, as required.

Throughout this process, our team communicates directly to provide an integrative and collaborative process with WCB so you can focus on your recovery.

Call the clinic at 780-570-8527 to book your WCB
physiotherapy appointment.

An integrative care approach

Why Synapse by Park Integrative Health™?

  • Experienced providers: we know the ins and outs of WCB protocols.

  • Comprehensive care: from acute injury management to long-term rehab.

  • Convenient booking: quick access to initial assessments.

  • Collaborative approach: we work with your employer and WCB case manager for a smooth recovery journey.

  • Outstanding clinic: Synapse is a clean, bright, modern facility with the latest in physiotherapy technology and supports.

Since opening in 2023, Synapse by Park Integrative Health™ has consistently been voted the best in physiotherapy and chiropractic care by the Sherwood Park Community Votes.

Call the clinic at 780-570-8527 to book your WCB physiotherapy appointment.

FAQ

Frequently Asked Questions

  • No. If your claim is accepted by WCB, your physiotherapy treatments are fully covered. We bill WCB directly, so there are no out-of-pocket costs for you.

  • No problem! You can still book your initial physiotherapy assessment. We’ll submit the necessary paperwork and add your claim number once it’s assigned.

  • As soon as possible. Early assessment helps ensure your claim is processed quickly and that you get the right treatment plan to support your recovery.

  • No referral is required. You can book your WCB physiotherapy assessment directly with us. We can provide a copy of the WCB report to your physician if requested.

  • If your WCB claim is not approved, you can continue treatment as a private patient or through other insurance coverage. We can provide potential solutions if this comes up.

  • Most patients start with two visits per week for four weeks, then continue based on WCB’s approval and your progress. Your physiotherapist will guide you through each phase.